> CRM & BRM Customer Relationship Management Incorporating BRM Business Relationship Management Module
Managing all the company's relationships and interactions within the business, supports internal and external communication, streamline processes, improving both profitability and quality of service. The Scope of the BRM includes a Customer Relationship Management - CRM company emails, written and verbal communications as well as management of all internal activities.
The facilities and features are available for both customers and suppliers.
| Task & Events Time Lines | Cross System Document Marshalling | Priority & Rule Escalation |
| Event Monitoring | Cross Topic Integration | Task Monitoring |
| Rule Based Prioritization | Phone Log Entries | Phone, Internal Activity |
| Multiple Personal & CRM Email Account Access |
Topic, task Phone Log Management |
Postage Logs |
| Phase 4 in Development |
| Topics | Communication Tracking | Information Tracking |
|
Cross Linking & Indexing |
Interaction Exchange | Supplier Communication Tracking |
| Activity Logs | Customer Communication Tracking | Global & Specific Email Accounts |
| Internal Communication Tracking | Integrated Emails | Email Address Management |
| Email Templates |
Email Headers & Footers Tailored for Individual and Company |
Rotational Groups for effective Multi Level Communication |
| Set Topic Administrator (Ownership) |
Set a User As BRM Admin - View Topics regardless of Security Setting |
Set A User to Trigger the Loading of the task and Topic Windows on Log In |
This is an extensive system which includes Business Communication Tracking, cross linking and indexing to readily form communications between information, monitoring, tracking and scheduling.
The SYNCHRO ERP Business Relationship Management (BRM) is a comprehensive software available within the SYNCHRO ERP software. It manages all the company's relationships and interactions within the Business and helps you stay connected to everyone, streamline processes, internal communications and ultimately improve both profitability and quality of service. The Scope of the BRM includes a Customer Relationship Management (CRM), Company Emails, Written and Verbal Communications as well as Internal Activities Management. All these topics are available for both Customers and Suppliers.
CRM and BRM
Developed in-house by the SYNCHRO ERP development team; the system is also utilized throughout our global office network.
For a further information or demonstration contact:
https://www.synchroerp.com/tour/brm-business-relationship-management
Video and training material is available on request.
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